Deco Technical Service Coating Advisor

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

As a 100% subsidiary under Jotun Group, Jotun Ethiopia Paint Manufacturing PLC. was established in 2020. It has since become one of the fastest growing company within MEIA (Middle East India and Africa) Region. By investing in an advanced paint production plant, and building a highly competent and motivated team locally, we aim to strengthen Jotun’s leading position in Ethiopia as well as in East Africa, through our very ambitious market development plans which are focusing on Quality, Profitability, Innovation and Corporate Values.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

SUMMARY OF THE ROLE

As Deco Technical Service Coating Advisor, you will maintain quality service of our product application through field inspection and ensuring the right product selection and correct usage of the finished coating in order to achieve the performance promised in Jotun’s technical data sheets.
This roll is based in Addis Ababa and you will report to Project Sales Manager.

Responsibilities:

• Advise applicators on proper application of paints to ensure painting work is carried out according to specification and procedures.

• Analyse product complaints and coordinate with QC lab, production etc. to take appropriate steps to avoid future repetitions of similar complaints.

• Record and prepare various site inspection reports

• Provide technical service to ensure maximum satisfaction to customers.

• Monitor the surface preparation and application process and ensure that it meets Jotun standards and project specification.

• Attend to site complaints and propose corrective actions.

• Complaint analysis and take initiatives to avoid future complaints and claims.

• Provide application training to painters.

• Preparation of board samples, site samples and organize mock samples.

• Organize and conduct Paint School and application training to customers.

• For jobs involving warranty, ensure that all Jotun warranty conditions pertaining to site application and checks are established.

What We Offer

• Competitive compensation and benefits

• Continuous learning opportunities and training activities

• Career development opportunities across multiple disciplines and geographies

• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores

• A supportive and inclusive company culture where you can be your authentic self

• A focus on having fun together through team buildings and social activities

We Look For

Qualification and Experience

• Bachelor’s degree in Chemical Engineering

• Up to 2 years relevant experience

Competence

• Initiative & Responsibility: acts on own initiative, makes things happen and accepts responsibility for the results

• Influence: makes an impact; convinces and persuades others; promotes plans and ideas successfully

• People Management: provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives

• Effective Communication: communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively

• Execution: adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results