Sales and Customer Service Representative

We are seeking a highly motivated and energetic individual to join our team as a Sales and Customer Service Representative. In this role, you will be responsible for both selling our services to potential customers and providing support and assistance to existing customers. You will be the face of Maraki, representing our brand and values in all interactions with clients.

Responsibilities:

• Sell Maraki’s services to potential customers by actively seeking out leads, presenting our services, negotiating deals, and closing sales

• Provide excellent customer service to existing customers by answering questions, resolving issues, and providing information about our services

• Act as a liaison between customers and other departments within Maraki, such as the admissions team, to ensure that customer needs are being met

• Meet or exceed sales and customer service targets set by the Director of Sales and Customer Service

• Maintain a high level of product knowledge and keep up-to-date with changes and updates to our services

• Continuously seek ways to improve customer satisfaction and increase sales

• High school diploma or equivalent; Bachelor’s degree preferred

• 2+ years of experience in sales and/or customer service, preferably in the education or consulting industry

• Strong verbal and written communication skills

• Ability to build relationships and work effectively with customers, both in person and over the phone or email

• Ability to multitask and prioritize tasks in a fast-paced environment

• Strong problem-solving skills and ability to find creative solutions to customer issues

• Knowledge of MS Office and Google Suite
• Fluency in English and Amharic

Benefits:

• Competitive salary and commission structure
• Opportunity for growth and advancement within the company
• Positive and dynamic working environment